Frequently Asked Questions

Questions answered.
Straight.

Everything about the software, pricing, reports, and growth services β€” no sales speak.

18 Questions covered
πŸš€ Getting started 4
πŸ“‹ Reports & follow-up 4
πŸ’³ Pricing & billing 4
πŸ“ˆ Growth services 3
πŸ”§ Technical 3
πŸš€

Getting started

Send us your business name, logo, and licence number when you sign up. We set up your branded account before your trial starts β€” so the first report you send already has your logo, colours, and contact details on it.

You don't spend the first week in settings. You start using it on the next job.

βœ“ No card required

No credit card needed to start. The trial is fully functional β€” real reports, real follow-up sequences, your branding on everything. If you don't want to continue after 7 days, just say so and nothing happens.

Each product is purpose-built for a specific trade β€” not a generic tool adapted to fit:

  • Roofflow β€” roofing contractors (storm damage, inspections, quotes)
  • Sparkflow β€” electrical contractors (safety reports, compliance, diagnostics)
  • Pipeflow β€” plumbing contractors (leak assessments, drainage, hot water)
  • Airflow β€” HVAC contractors (service reports, installs, diagnostics)

The report structure, terminology, finding categories, and follow-up language all reflect how each trade actually works.

Yes. The field tool is designed to be used on-site β€” document findings, add photos, and send the report to the homeowner before you leave the driveway. No laptop required.

πŸ“‹

Reports & follow-up

The homeowner receives a clean, branded PDF β€” your logo, contact details, and licence number at the top. It shows each finding with a severity label (Urgent / High / Medium / Low / Advisory), photos from site, a description of the issue, and your recommended action.

It looks like something a large company would send. Most homeowners keep it and reference it when they decide to book the repair.

After the report is sent, a sequence of follow-up messages goes out automatically β€” SMS, email, or both. The timing and content is trade-specific. A typical sequence looks like:

  • Same day β€” report delivery confirmation
  • Day 2 β€” soft check-in, any questions?
  • Day 5 β€” reminder of the key findings
  • Day 10 β€” final follow-up with a booking prompt

The sequence stops automatically when the homeowner replies or books. You're not spamming people who've already said yes.

On the Professional plan you can edit the message content, adjust timing, and turn individual steps on or off. On the Field plan, the default sequence runs as-is β€” it's already set up to perform well without changes.

The sequence completes and stops. You'll see the contact marked as unresponsive in your dashboard. Some homeowners respond weeks later when the issue becomes urgent β€” because they still have the report, your number is on it, and you're already the person who assessed the problem.

πŸ’³

Pricing & billing

  • Field ($59/mo) β€” branded reports, default follow-up sequence, site photo capture, PDF delivery
  • Professional ($99/mo) β€” everything in Field plus custom follow-up messaging, analytics dashboard, multi-user access, and priority support

Most solo operators start on Field. Crews with multiple technicians or who want to track conversion data tend to move to Professional.

See full comparison β†’

Full Service is for larger operations that want the reporting system set up, managed, and refined for them β€” custom report templates, bespoke follow-up workflows, integrations with existing CRMs or booking tools, and ongoing account management.

Pricing is custom based on team size and what's needed. Book a 20-min call and we'll put together a scope.

Month-to-month

No. Field and Professional are month-to-month. Cancel any time β€” no penalty, no notice period required. We keep people because the product works, not because of a contract.

No. The monthly subscription covers unlimited reports. There's no per-job or per-report charge β€” run as many inspections as you need in a month for the same flat rate.

πŸ“ˆ

Growth services

No. The growth services (websites, ads, SEO, social media) and the field software are independent. You can use one without the other.

That said β€” we generally recommend fixing conversion before scaling lead volume. If 6 out of 10 jobs aren't closing, more leads just means more lost jobs. The software solves that first.

  • Get Found ($399/mo) β€” Google Business Profile optimisation, local SEO, and visibility in your area
  • Foundation ($497/mo) β€” GBP + social media content, regular posts keeping you visible to local homeowners
  • Booked Jobs System ($997/mo) β€” Full inbound system: content, Google/Meta paid ads, and lead pipeline management
  • Local Authority System ($1,997/mo) β€” Everything above plus video content, authority positioning, and multi-channel dominance
See full breakdown β†’

Paid ads (Google/Meta) typically produce enquiries within the first 2–4 weeks once campaigns are live. SEO and content take longer β€” visible movement in 6–10 weeks, compounding over time.

We tell you this upfront. Anyone promising overnight SEO results is not being straight with you.

πŸ”§

Technical questions

We work with contractors in the UK, US, and Australia. The reports and follow-up language are adapted for each region β€” including date formats, measurement units, and terminology.

Standard integrations with common tools are available on the Professional plan. Full custom integrations β€” including Jobber, ServiceTitan, and bespoke CRMs β€” are handled through the Full Service plan.

If you have a specific tool you're using, email us and we'll tell you what's possible before you commit.

πŸ”’ Secure. Never shared.

Your data and your customers' data is never shared, sold, or used for anything outside of running your account. Reports are sent directly to your customers β€” we don't store homeowner contact details beyond what's needed to run your follow-up sequence.

Full details are in our privacy policy.

Still have a question?

We'll reply to every email, usually within a few hours.

Email us directly β†’
Ready to start

Seven days free.
No card. No catch.

Your branding on the first report. Follow-up running before the job is done. Cancel any time.

Book a 20-min call